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FAQ's

EASY PAY

How do I sign on for Saints Easy Pay?

For members choosing the instalment option via Saints Easy Pay, payments will be deducted in 10 equal instalments on the 15th of each month via a nominated valid VISA, MasterCard or AMEX. The first payment will be deducted on Monday 15 October, 2018 and the final payment deducted on Monday 15 July 2019. If the 15th of the month falls on a weekend or public holiday, the Saints Easy Pay deduction will be transacted on the next business day.

There will be instalments for new members running from Thursday 15 November, 2018 to Thursday 15 August, 2019. If members sign up after 15 November 2018, members will be required to pay catch up payments for the months that have been missed. Members can sign up to Saints Easy Pay online through their My Saints account, by returning their renewal notice or by contacting the Membership Support Team on 1300 467 246.

Members renewing on the Saints Easy Pay upfront option will have their annual membership fee deducted in full on Monday 15 October 2018. Any new members to sign on to the upfront plan after this date will have their full payment deducted upon receipt of signing up.

Can I opt out of Saints Easy Pay?

Members that opt out of Saints Easy Pay prior to the rollover on Monday 15 October 2018, will receive a renewal notice providing information on how to make a one-off payment on a membership.

Can I still purchase a membership online if I opt out of Saints Easy Pay?

Yes, memberships can be purchased online, however, paying online will OPT members back in to Easy Pay. Members can purchase a membership online by logging onto saintsmembership.com.au and entering an email address and password. If members do not have their membership login details, they can call the Membership Support Team on 1300 467 246.

If I continue with Saints Easy Pay, will I get a 2019 Membership Renewal Form?

St Kilda Football Club has more than 20,000 Saints Easy Pay members and, as such, these members do not receive a renewal form as they are automatically rolled over. However, Saints Easy Pay members will be notified of the 2019 pricing structure and any changes to their membership via mail prior to the first instalment due to be deducted. Notification letters and membership cards are mailed in late September. If members do not receive a notification prior to Thursday 11 October 2018, they can contact the Membership Support Team on 1300 467 246.

Am I able to join Saints Easy Pay after the first payment has commenced?

Yes, members can join Saints Easy Pay after the first payment has been made. Upon signing a membership, catch up payments will be made to accommodate for the months that have been missed.

What other benefits do I receive as a Saints Easy Pay member?

In 2019 we are offering all Saints Easy Pay members a price freeze, locking in their 2018 price, as long as they are financial prior to 15 December 2018.

PLUS - All members paying their membership via Saints Easy Pay will have the opportunity to purchase our exclusive Member Merchandise at 20% off.

 

PAYMENT METHODS

Am I able to pay for my membership by BPAY?

Unfortunately, the club does not have the facilities to accept payments via BPAY directly, however memberships can be paid online via credit or debit card.

What is ‘My Saints Account’ and how do I use it to pay my membership?

All members are automatically assigned a ‘My Saints Account’ when they join, which allows members to renew memberships, purchase membership products and update personal details. If updates or purchases are made through a ‘My Saints Account’, members will receive an on-screen confirmation of any updates.

Keeping contact details up to date will ensure that members receive all the latest club news and information.

Login details can be found on renewal forms or via emails sent from the club. If members do not have an online login, they can contact the Membership Support Team on 1300 467 246 or email membership@saints.com.au to receive these details.

Once members have logged into their ‘My Saints Account’ they will also be able to:

  • Manage the types of emails they would like to receive
  • Retrieve 12-digit barcode number
  • View attendance history (general admission members only).

I don’t know my ‘My Saints Account’ log in details or password.

The Membership Support Team offer support via phone (1300 467 246) or email membership@saints.com.au and can retrieve account details for members.

What other payment methods are available?

Memberships can be paid via the following options:

Online - Renew memberships online via 'My Saints Account' and by using your email address and password.

Mail - Return membership forms to the club by posting to PO Box 1034, Moorabbin VIC 3189.

Telephone - Call 1300 467 246 to speak to one of our friendly staff in the Membership Support Team.

In Person – Please visit RSEA Park, Moorabbin. We are open Monday to Friday from 9am to 5pm.

RSEA Park
32-60 Linton Street
Moorabbin VIC 3189

Do I need to pay my membership in full when I sign up?

Memberships can be paid in full or in split payments (10 convenient equal monthly payments). This is called Saints Easy Pay. For further information about our Saints Easy Pay option please click here.

 

GENERAL ADMISSION QUESTIONS

I am a general admission member, does this guarantee me entry?

As a general admission member access to games is not guaranteed and is subject to capacity. You are encouraged to reserve a seat in order to guarantee entry, particularly at high demand games. Members will be required to pay additional fees and charges when reserving a seat. Access may be gained to unreserved seating on a first-come, first-served basis subject to availability. Members can upgrade to a reserved seat at the venue for an additional fee, also subject to availability.

How can I update my details?

We provide several convenient ways to update your details, these include:

  • Online: Log into your ‘My Saints Account’
  • Email: Send your updated details to membership@saints.com.au
  • Phone: Contact the Membership Support Team on 1300 467 246

What is the difference between Standard, Premium and Ultimate Memberships?

There are 3 levels of membership products available, the distinction between each is noted below:

  • Standard Memberships are general admission, level 1 wing (excluding aisles 35-39), level 1 behind the goals and level 3 seating products that do not have Social Club or Grand Final entitlements.
  • Premium Memberships are general admission, level 1 behind the goals and level 3 seating products with Social Club and Grand Final entitlements.
  • Ultimate Memberships are level 1 wing and level 2 seating products with Social Club and Grand Final entitlements.

Is there a membership package that guarantees access to the Grand Final?

Premium or Ultimate memberships provide guaranteed access to purchase a Grand Final ticket if St Kilda is a competing team. These membership categories are capped to ensure Premium and Ultimate members have access to a ticket.

  • Ultimate memberships provide a Priority 1 access to purchase a Grand Final ticket. Ultimate Members will be allocated a Grand Final ticket ahead of Premium Members.
  • Premium memberships provide a Priority 2 access to purchase a Grand Final ticket. Premium members will be allocated a Grand Final ticket after Ultimate members.

Ultimate members wishing to sit with Premium members can do so by purchasing during the Priority 2 period.

The sale of Grand Final tickets is managed by the Australian Football League in conjunction with the two competing clubs and Ticketek. The arrangements for Grand Final ticket sales are subject to change and are confirmed ahead of the announcement of Grand Final ticket prices in any year.

Why does the club have Priority 1 and Priority 2 periods for Grand Final tickets?

The club now has two categories for Grand Final ticket allocation, this is to provide members the opportunity to access a ticket to the Grand Final that may be similar or equal to the membership type they purchase each season.

Consideration was made to provide members with greater length of service with Social Club entitlements a priority however this does not allow families the opportunity to attend together due to differing lengths of membership.

All Premium and Ultimate members are guaranteed a ticket to the Grand Final if St Kilda is a competing team. These membership categories are capped to ensure Premium and Ultimate members have access to a ticket.

Who can use my membership card? Can I let my friends and family use my membership card?

St Kilda memberships are non-transferable and can only be used by the person whose name appears on the membership card. Security has the right to confiscate your card should it not match the details of your ID.

Am I eligible for Concession Membership?

To be eligible for a concession membership you must be the holder of a valid Pension or Student Card. You will need to have this card with you when attending all Saints games as venue security and club staff have the right to ask for proof of concession upon entry to the game. Should you not be able to present proof of concession your membership card will be confiscated.

Concession information must also be provided to the Membership Support Team upon renewal or purchase of a new membership.

As a member do I get a discount on reserved seating?

You have two options to purchase reserved seating as a member:

  • Option 1 - Purchase an annual reserved seat at a seasonal discounted price. Sit with other Saints members and be in the comfort of your own seat for the entire season (Home games only). Annual reserved seat memberships provide a discounted price compared to purchasing seating one game at a time.
  • Option 2 - Upgrade your general admission membership to a reserved seat one game at a time through the relevant ticketing agent by quoting your 12 digit membership barcode number (located on the reverse side of your membership card). This option incurs the daily reserved seat price for a particular seat location and applicable ticketing agent fees. Once an upgrade is made to a reserved seat for a particular game your membership barcode becomes inactive and the reserved seat ticket issued becomes your form of entry.

How long after I pay for my membership can I expect to receive it?

Renewing Easy Pay members will receive their card along with their opt-out notification in Mid-September, then once payment is made packs will be dispatched and should hit homes around mid-November.

For everyone else membership cards and packs will be mailed together starting from mid-November. We would like to allow 10-15 working days for delivery after being dispatched.

The membership office will be closed from Thursday 20 December, 2018 until Monday 7 January, 2019. During this time no membership cards or fulfilment products will be mailed.

Will I receive my membership card and membership pack at the same time?

Yes new this year membership cards and packs will arrive together – with the exception for rollover Easy Pay members, as their card will arrive with their opt out notification.

To improve efficiency, where possible, members with the same surname at the same address will receive their membership packs in one envelope.

What are the 2019 Choice Items?

Members are entitled to a complimentary choice item with their membership purchase for the 2019 season. There are three items to choose from - a member scarf (default), a member cap or donate the item to the community. You must indicate which item is your preferred choice, if you do not provide the club with your preferred item a member scarf will be mailed to you as the default choice item. Once received, choice items are not able to be exchanged.

Please note: non-access members (excluding Saints Supporter and Digital Members) are not included in the member choice program as the items are not suitable.

If I have a membership and my friends and family don't, can we still sit together at the match?

Yes. All membership categories entitle you to general admission seating. This means that your friends and family can purchase a ticket through the ticketing agent and together you can choose your seat in the general admission seating area which is generally located on level 3 at Marvel Stadium and designated level 1 (M-section) or level 4 (Q-section) at the MCG.

If you are a reserved seat member you will not have access to bring friends and family into the reserved seating area. However, you still have the option to sit with your friends and family in the general admission seating area.

Can a family membership only be for 2 adults and 2 children? How many adults/children make up a family membership?

Yes many of our packages offer a different make for families, click here to see all of our different packages or call the Membership Support Team on 1300 467 246 to discuss pricing for family membership makeups.

 

GAME DAY

What areas does my membership provide access to at Marvel Stadium and the MCG?

General admission memberships are subject to venue capacity depending on game restrictions and have the opportunity to sit in all general admission seating areas for home and away games, dependant on the membership purchased.

General admission areas are generally located on level 3 at Marvel Stadium and designated level 1 (M-section) or level 4 (Q-section) at the MCG. Confirmation of general admission areas will be notified to members as part of game day update emails sent each Thursday during the season however these areas are subject to change.

If you are a reserved seat holder, you will have access to the assigned seat on your membership card for home games only.

What does it mean when a game is determined fully ticketed?

The AFL, in conjunction with the club and venue, classifies certain games as fully ticketed depending on the expected demand for that game. A fully ticketed game may have no traditional general admission areas available.

Members with general admission access are required to upgrade their access for the game to a reserved seat through the relevant ticketing agent to guarantee entry. Additional fees and charges may apply. For further details please call the Membership Support Team on 1300 467 246. Members will be notified by email of any changes to the game status, and advised on the most convenient way to gain access to the game.

Can I upgrade a general admission membership to a reserved seat for a certain game?

General admission memberships can be upgraded to a daily reserved seat through;

Daily upgrades can be made through the ticketing agent call centres, outlets or websites by using the 12-digit barcode number located on the reverse side of your membership card. The price of the ticket will be discounted by the entry price as this is covered when providing your membership barcode. You will be required to scan in with the upgraded ticket for entry into the venue and access to your seat however your membership card should be with you at all times when attending a game.

Where is the Membership Support Team located on game day?

A member of St Kilda’s Membership Support Team will be in attendance at all home games for any game and membership related enquiries you might have, you will find us at our Gate 5 Club Hub. If you have any enquires at away games at Marvel Stadium we will be located in our Gate 5 Away Club Hub which is just alongside the other club hubs and will be clearly branded.

How do members attend or buy tickets for away games?

If you are a member with home and away entry entitlements you have access to general admission areas for away games in Melbourne (subject to stadium capacity). You can upgrade your entry to away games to a daily reserved seat through Ticketmaster for Marvel Stadium games and Ticketek for MCG games.

Members with only home game entitlements do not have discounted entry into away games played in Melbourne. To attend an away game, tickets can be booked through the ticketing agent websites, phone or outlets. Tickets are purchased at the full retail rate, as away admission is not included with the membership you have purchased.

I am an Interstate member – what is the process for acquiring a ticket to a game in my state?

Interstate members are entitled to a complimentary ticket to the game played in their state. Booking forms will be mailed and emailed at the beginning of the year once the fixture has been confirmed. There will be an allocated booking time for all members according to the state you reside in. You must contact the club and book within this time to secure yourself a seat (this is subject to demand and stadium capacity). Tickets can only be booked by interstate members and will be allocated in priority of receipt. If you have two games in the state you reside you will also have the opportunity to purchase a ticket to the other game

I am an Interstate member – what is the process for acquiring a ticket when travelling to Melbourne?

Interstate members are entitled to one complimentary reserved seat to a home game played in Melbourne, if travelling to Victoria during the season. Ticket requests are made directly through the club by contacting the Membership Support Team on 1300 467 246. This information will be included in your booking form, which will provide the appropriate on-sale dates. In addition, you will have general admission access to five home games played in Melbourne and can gain access by scanning your membership card at the venue.